I tried to call. Quoted my Incident #. Was told by the automated recording that wait time would be between 20-25 minutes. I was already waiting for 27 mins, listening to jazz music, and when the music stopped, I thought I could finally speak to an agent. But no, the line got disconnected!!! I tried again but wait time would be 30 mins so I hang up. Can't waste another 30 mins for nothing. This is really frustrating. Is there a better time to call?
