Troubleshooting

Please make sure that your copy of TurboTax CD/Download is up to date.

 

A work around for this is issue is to go into EasyStep Mode by clicking the EasyStep icon on the blue icon bar. Then, on the left side menu, please select Deductions > Payments Profile > Digital News Subscription to enter your amount for that credit. You can then go back to Forms Mode by clicking the Forms icon on the blue icon bar.

 

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/