Same problem - I have also posted my issues under another subject. We did not get the call from the 'expert' and I've been on the phone for hours today trying to get someone to not drop my call or just help me. We filed our taxes without this lack of assistance and now we just want our money back. Big scammers - avoid them. They do not have a system set up for customer service and it is a run around circle of frustration. I always thought this was a reputable company, but they have proven they are not. Scammers - thieves. Avoid them at all costs.
