Please make sure that the code you have is the right one for the product you are trying to use. A TurboTax Online Activation Code will not work with TurboTax CD/Download (and vice versa). Please use the form on this FAQ if you need to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
If you do have the correct code for your product type, please message us on social media or contact us by phone for more help with this issue.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.