jsp4141
Level 2

Costco activation code

I cannot activate my license. The key provided on my card is not recognized

DanPaul03
Level 3

Troubleshooting

Contact the TurboTax help desk to get this resolved.

jsp4141
Level 2

Troubleshooting

No way to contact the help desk. The call option is turned off. Their customer support is pathetic. They keep deflecting to online help. I had to purchase my license twice.

DanPaul03
Level 3

Troubleshooting

Use the online help to request a refund for buying the license twice

 

  1. Sign in to TurboTax Online if you're not already signed in.
  2. Select the Help icon in the upper-right corner to open the TurboTax Assistant.
  3. Enter your problem and a specialist will respond by chat.