What is the error you are getting? In this case the problem may be that there is no existing file at the Canada Revenue Agency (CRA) if it is your first time filing. You may need to print your return and mail it in. To clarify this, you will need to speak to a CRA customer service representative by calling them at 1(800) 959-8281.
For additional information please see this CRA link: File your taxes online: NETFILE eligibility
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