I ended up filing without the claim showing (it said 0 on line 423, and no matter who many times I went back to the start, it did not show the dialogue box) - after being on hold once for an hour and 20 minutes before the first helper couldn't figure it out and directed me to call a different number, where I was on hold for another 40 minutes. After much messing around, he said the only thing he could figure was it was because my husband's taxable income was too low - just under 40,000 - and we were in the same bracket after his employment expenses. I have no income. He said it was because turbo tax was doing the figuring, just not showing, or allowing the calculations to show. So, apparently we don't make enough for the "help for families". I have my doubts that our returns are correct, and I think the tax advisor wasn't certain either. This is a major glitch.
