I can't complete filing my return. I'm eligible for a free return. When I click on "confirm order", the screen pops up, but it's dimmed and buttons are not "clickable".

lmaslova · ‎October 29, 2019

IntuitJacquelyn · ‎October 29, 2019

Can you tell me what Internet Browser you are using?

ryanpatrick20 · ‎October 29, 2019

chrome

suekainu · ‎October 29, 2019

I had the same problem in Google Chrome. I logged in with Firefox and was able to type in the pre-paid code. I hope this helps.

kg201314x · ‎October 29, 2019

Im having this same problem in Safari

IntuitJacquelyn · ‎October 29, 2019

Troubleshooting