I am trying to purchase Turbotax standard and I am...
New Member

I am trying to purchase Turbotax standard and I am getting the following error. "The requested URL /AddSoftGoodToCart.jsp was not found on this server."

 
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New Member

Troubleshooting

I too am having this issue and have cleared the cache on all my browsers. all produce a 404 when trying to buy your software for download.
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New Member

Troubleshooting

I have been trying for days, on 3 computers, same error The requested URL /AddSoftGoodToCart.jsp was not found on this server."
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New Member

Troubleshooting

me too.................i guess they don't want to sell the product.  I called customer service as well, no relief
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New Member

Troubleshooting

Its quite amazing really.  Then they keep responding with "clear the browser cache".  The error is a 404 error. file not found. Has nothing to do with Browser cache. bizarre really. I eventually went to walmart and bought but don't know why they put their customers through this nonsense.  Makes me wonder other issues the software has.
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Moderator

Troubleshooting

Please try to use a different browser - and clean your cache/browsing history

https://turbotax.community.intuit.ca/replies/2647843


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