MEK2
New Member

Cannot enter my telephone # in any format (I have tried them all) and cannot leave the line blank?

 
‎October 31, 2019 1:03 AM
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TurboTaxMary-Ann1
Level 13

Troubleshooting

When entering your phone number in TurboTax Standard, enter all the numbers without any special characters.  For example, 4163337890.  You do not need to put any spaces or dashes or a 1 before the number.

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‎October 31, 2019 1:03 AM
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MEK2
New Member

Troubleshooting

This still does not work for me, after several attempts.
‎October 31, 2019 1:03 AM
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SB8
New Member

Troubleshooting

Agreed - Terrible experience. This happens because YOY carry forward pre-populates the field in the wrong format.
‎October 31, 2019 1:03 AM
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rodrimf
New Member

Troubleshooting

Agree. I just tried to replace my old number with a new one and does not allow me.  It seems Intuit thinks that all their users are dumb and we do not know how to type a telephone number. 

We might be dumb for paying for this software, but not because we do not know how to enter a phone in a field that does not get focus or does not respond. 

‎February 22, 2020 12:33 PM
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