kenaf66
Returning Member

If no landline , what do I do for home phone number, form will not accept cell number

i have tried using 778 99
kenaf66
Returning Member

Troubleshooting

will not accept 778 for area code eg 778 992 0000
TurboTaxSusan
Moderator

Troubleshooting

TurboTax won’t allow you to input anything other than a Canadian or US phone number. If you have a phone number from another country, just don’t include it. The CRA will contact you by mail.

If you have a Canadian or US phone number, make sure you are only typing it in using numbers - no special characters or spaces. There should be total of 10 numbers. Ex: 1234567890

You may want to select and delete everything in each box before retyping, just in case there is a hidden space causing the problem. You can also leave the phone number space blank, as it is not a mandatory field.

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013