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After I update info on a 2018 return and save it and exit, when I reopen the return the updated info is not there.
I carried forward the return from 2017, entered 2018 info and saved the return. Went back later to add/update info on the return and saved it. When I went back again, the info I had entered on my second session, was not there. It said "last saved... " which was the save from the first session. I have since tried and it doesn't save anything I enter. I entered the info using easy step and then updated using forms method. Neither saves. Please help. I don't cherish having to start all over.
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October 31, 2019
5:48 AM
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Troubleshooting
We apologize for the inconvenience. Please log out of your current session and try using a different browser.
October 31, 2019
5:48 AM
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Troubleshooting
Not sure if that would have helped. Ended up reimporting another copy of the 2017 return and it worked well. I also did other returns and had no problem with them. My browser is Chrome.
October 31, 2019
5:48 AM