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New Member

Troubleshooting

I purchased TurboTax 2019 Standard on-line and received a prepayment code, but when I attempted to obtain the key by following the instructions on the download page I was taken to the TurboTax online site and asked to sign in (I didn't have an account) and wound up purchasing the same product with my credit card - not deliberately - thinking that the prepayment form would show up.  Which it didn't.

 

1. Would you kindly refund the purchase, please.

2. Would you kindly guide me to the web-page that will give me the key for my prepayment code, please