I purchased TurboTax 2019 Standard on-line and received a prepayment code, but when I attempted to obtain the key by following the instructions on the download page I was taken to the TurboTax online site and asked to sign in (I didn't have an account) and wound up purchasing the same product with my credit card - not deliberately - thinking that the prepayment form would show up. Which it didn't.
1. Would you kindly refund the purchase, please.
2. Would you kindly guide me to the web-page that will give me the key for my prepayment code, please