Troubleshooting

i just tried to net file and it will not allow me 

when will this be fixed?

thank you

Troubleshooting

Great news! Your competitors software is working. Please tell me what order number format you need to submit a refund request. Your online submission form won't accept any of the numbers from my receipt. 

Troubleshooting

The TurboTax Support Forum re: locked forms should be updated TODAY to give an ETA on when all forms will be unlocked.

Troubleshooting

They should not have accepted payment when there is a known issue. 

 

I have been charged this morning but they don't even have an estimate when this issue can be resolved. NOT HAPPY 😣

disgruntledfiler
Returning Member

Troubleshooting

Did you manage to speak with someone?

sweetseraph
Returning Member

Troubleshooting

I would also like at ETA, it's monday and I am trying to netfile and getting the error. If this is not resolved I would also like refund and I will go to your competitor

Troubleshooting

Just saw on turbo tax canada facebook page a comment from them that said by Wednesday at 5pm. Not sure how much faith I have in that as long ago they said it would be up and running by today.

Kaycee 1970
Returning Member

Troubleshooting

Hi I have a message saying I cannot proceed to file my taxes because one or more of your tax forms are currently unavailable. Why?

Troubleshooting

What’s the other one ?

Troubleshooting

So they just replied to me and told me hopefully before the end of the week