Re: Costco 2019 Online version
Moderator

Troubleshooting

If you are using TurboTax Online and you have not already purchased a prepayment/activation code, you can click on the Continue button (as shown in the screenshot Lise posted). This will allow you to pay for your return by credit card.

 

If you are using TurboTax Online and you have already purchased a prepayment/activation code from a retail store such as Costco, please make sure you are using the 11 number code from the scratch card.

 

If you bought a prepayment/activation code online directly from us and it’s missing, please check your Junk/Spam or Deleted Items folder for your email.

 

If you have a code and it doesn’t work or is missing, please contact our social media for further assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

 

@shuang1960 The system we have in place allows you to only pay for the returns that you want to file or print, whether you pay using a code or by credit card. This way, if you start a return and decide you want to delete it and start over, you can do so without worrying about whether you have used up a return or not. If you want to put in your code it right away, then you can go to File>CRA Online Mail and click Continue until you get to the payment screen.

 

@Shelley23 Please use the 21 number code that came inside the package, if that doesn’t work, please contact our social media for further assistance. Also, you can download the TurboTax installer using a link from this FAQ here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...

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