terryobrien
New Member

Troubleshooting

Thanks craigcwst. I will try starting over with an empty return. Of course that does defeat the purpose of using the same software year over year. It is troubling that TurboTax is unable to resolve this glitch that was raised at least a year ago. It concerns me that there may be other glitches in this software that I have not yet discovered and they may possibly have been there for years. I am also troubled that the support representative tried to "up-sell" me to the Premium edition when the line item causing me problems should clearly have been capable of being handled appropriately in the Standard edition. I was also supposed to receive a call back from a technical support representative in 15 minutes. That was over 8 hours ago. Needless to say I will be investing in new tax return software next year. Buyer beware.