Please make sure that you are using the code from inside the package. Also make sure you are using the right code for the product you are using.
If you have a 21 character code, this is for TurboTax CD/Download.
If you have an 11 character code, this is for TurboTax Online.
The codes from TurboTax CD/Download will not work with TurboTax Online and vice-versa. If you need a refund, you can use the form on this page to request one: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
If you are using the right code and you are still having problems, please contact us by phone or social media for further assistance. You can get the correct number for our phone support team by using this form: https://support.turbotax.intuit.ca/contact/
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351