Hey!
I had exactly the same issue! I tried to get live expert advice, only got an automated voice saying they'd send me an email with the answer to my questions and got nothing. I can't believe I'M being charged not only the extra 30$ on my bill for my taxes but also for my husbands file when I got no help at all.
Did you receive a call or a refund? Please let me know how I can request one as well!
Cate
