I click the correct button and entered my question. It gave me a case number and a phone number to call. Which I did. I got a voice recording that asked me the case number, which I provided, then asked me what I was calling about, I re-asked my question and the recording said they'd send me an email with the answer. I provided my email address and never received any links or emails. I feel like this is a scam that is now charging me an extra 60$ and I am upset. Why can't I speak to a real person. I resolved the issue on my own without any help from the 'expert' and I would like a refund of the balance charged for the expert help.
Thank you,
Catherine
