Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 31, 2019 2:01:59 AM

Account Recovery Request will not take my submission as both old and new e-mail addresses are same, help?

Account Recovery submission fails as my old & new e-mail addresses remain the same.

0 1 2112
1 Replies
Level 11
Oct 31, 2019 2:02:00 AM

If it's your phone number only you need to update, 

  1. Be sure to check the box near the bottom of the list to indicate it's only your phone number you'd like changed.
  2. For the "new email address," you can input anything as it won't be affected. I recommend  phonenumberchange@gmail.com