After I sign in a select "continue my return", it just says "loading your information". 2 min later, it errors. History and cookies have been deleted. Help?!

Saskie · ‎October 31, 2019

I'm using TurboTax Online. I've checked my browser (supported), I've cleared the history, and the cookies. I was working away just fine, until I "optimized" charitable donations to all go to the higher wage earner, and then I clicked "back". After that time, I am perpetually stuck on the "loading your information" window, until it times out after 2 minutes.

TurboTaxMary-Ann1 · ‎October 31, 2019

We're sorry for the inconvenience. Please contact our customer support. Please see the following FAQ for instructions on how to contact our customer support.

https://turbotax.community.intuit.ca/replies/3152013

Jess40 · ‎June 10, 2020

Saskie, were you able to fix this? I've had the exact same issue (stuck on "loading information" after clicking back in donations section) and I'm stuck.

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After I sign in a select "continue my return", it just says "loading your information". 2 min later, it errors. History and cookies have been deleted. Help?!