Anyone had a problem with the return counter? The return counter indicated I prepared 20 returns which is not possible as I only did 2 returns. How can this happen?

The other 18 returns show the Source is "Another Computer" with no Name, SIN# and type is "paid " or "Freedom". I had to buy another 20 returns so I could Netfile on time as I had a balance owing. I cannot file my wife's return because it says I have already prepared the max. 20 on this computer. I should be refunded because I think there is either a bug or someone used a number generator that used the exact same installation key code. Has this happened to anyone else?

2040

Moderator

Oct 31, 2019 5:14:48 AM

Please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013

Returning Member

Mar 23, 2021 3:04:43 PM

the steps I have to go through to get the actual phone number is ridiculous

Level 2

Mar 29, 2021 4:55:28 PM

Issue with return counter again in 2020, I still have no resolution I am out 8 returns. Unable to file for some spouses.

Returning Member

Apr 13, 2021 12:14:30 PM

If you call the help line, they can contact the techs and work with them. They answer in 5 minutes or less

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Anyone had a problem with the return counter? The return counter indicated I prepared 20 returns which is not possible as I only did 2 returns. How can this happen?