It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

marilyn-teehan · ‎October 29, 2019

ElizabethC · ‎October 29, 2019

Are you being asked to pay for TurboTax or did you add additional services like Live Tax Advice, Pro Review or Audit Defence? These services are not included for free with a Freedom return.

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ElizabethC · ‎October 29, 2019

Are you being asked to pay for TurboTax or did you add additional services like Live Tax Advice, Pro Review or Audit Defence? These services are not included for free with a Freedom return.

marilyn-teehan · ‎October 29, 2019

No, I did not add additional services like Live Tax Advice, Pro Review or Audit Defence.

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It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

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It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

It says if the combined household income of me and my spouse does not exceed 20,000 this service is free. However, it keeps asking me to pay for it. Can you please help?

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