Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.

Tax slips are all available on the CRA website.
"Turbo Tax has encountered a problem. Please close the browser and... try again."
"Oops! We've encountered an error."

2648

Moderator

Mar 31, 2024 9:37:54 AM

Are you using TurboTax CD/Download or TurboTax Online?

New Member

Mar 31, 2024 9:59:35 AM

I'm using TurboTax Online - i.e. on the website, no app downloaded.

Moderator

Mar 31, 2024 10:44:42 AM

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

New Member

Mar 31, 2024 11:03:10 AM

I've tried it in Windows, Chrome, and Safari - cleared caches for all - and also tried the app for iPad. Always exactly the same result. Thanks for feedback; I'll try the support phone number.

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Auto-fill is not working for me. CRA connection is successful and files are downloaded, but error messages appear after system attempts to save files.