When I try to use Auto-Fill (something I've done for years now), although everything on the CRA login went well, I am told by TurboTax that "we ran into an issue trying to get your tax info" and am given options to "Try Again" or "Skip Auto-Fill My Return".
Even after trying again 3 times, I get the same result. I know Auto-Fill is available now since it is now past February 20, so this seems like a bug in TurboTax.
AFR will retrieve slips that CRA has actually received. If some of your T4s and other slips have yet to be filed, they cannot be downloaded from My Account.
Also, not all slips are available, example T2202A Tuition,nor are credit receipts for such things as Medical and Charitables. There are errors for supported slips such as T3s.
AFR will retrieve slips that CRA has actually received. If some of your T4s and other slips have yet to be filed, they cannot be downloaded from My Account.
Also, not all slips are available, example T2202A Tuition,nor are credit receipts for such things as Medical and Charitables. There are errors for supported slips such as T3s.
Update for 2018...ie 2017 tax year.
I am now part of CRA trial users for AutoFill in the CVITP.
I have used AutoFill for my own family returns this year using Turbotax online, and both times the process worked smoothly. BUT, BUT be advised as follows all users of AutoFill.
1. AutoFill ONLY downloads slips posted to your CRA account.
2. CRA advises users to check all slip data. The taxpayer is responsible for resolving any errors and omissions.
3. AuroFill does NOT download your personal information. You must supply this.
4. Turbotax users must be registered for My Account for CRA ( this isn't necessary for CVITP clients).
I have been registered with CRA for years. I have used autofill in the past. The issue is TurboTax. What is further annoying is the disingenuous messaging. Talks about helping and then just repeats the same error. Seriously considering another tax package next year.
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CRA had Auto-Fill closed until an hour ago. Therefore you should be able to go back and use Auto-Fill correctly.
Auto-Fill still greyed out.
This is after multiple install/uninstall - update attempts.
At least I'm not getting the 805 error!
Worst TurboTax version I've ever used.
Does not instill confidence in the software.
CRA did have intermittent issues with the Auto-Fill My Return (AFR) this past week. Please try closing out of your return, then reopening it and trying again. If you switch to the Forms View of your TurboTax CD/Download version when you reopen it a pop-up window will appear for the AFR service).
If this does not work for you, please contact our Support Team from the link below. In the field that says "Ask your question", type in "your question" and you will be directed to an agent that can assist you.
https://support.turbotax.intuit.ca/contact/
im having the exact issues with Turbotax online. I have been inporting my info for several years now, but unable to do so this year. I have tried on diffrent browsers as well as on my mac book and still the same results. I will try during the day tomorrow again, but its not looking hopefull
I have exactly the same issue. I have tried with 3 different browsers and even changed computers. But it never worked. I have been with Turbo Tax many years and never had an issue with Auto Fill until this year. The only difference from this year is I have more slips to claim (T5008) since I started stock trading from 2019. It is more than 100 slips and I don't want to manually input. I believe this is something to do with the issue because Auto Fill just worked fine on my wife side and she just has regular T4 and T5 slips. It seems that it is Turbo Tax problem as it stops working when it is communicating with Turbo Tax server to save the data downloaded from CRA. I understand Turbo Tax team may be too busy right now due to Covid 19. But I don't want to wait either. I will try other software to check if it does the same thing.
We are very sorry for any inconvenience to you, unfortunately, AutoFill does have a limit as to how many T5008's can be imported into TurboTax OnLine. The limit is 30 T5008's.
As an alternative, you can combine the amounts from each box together and enter them as one T5008 slip in TurboTax (ex. the sum of all box 20s on all your slips go into box 20 in TurboTax, the sum of all box 21s go into box 21 and so on).
I called TurboTax today to discuss my problem with Auto-Fill. The agent could duplicate my problem so it appears to be a bug.
There are 2 methods of using TurboTax - EasyStep mode and Forms mode.
In Forms mode it asks you a WHOLE lot of annoying questions but at the end of that process it will bring forward your info from the previous year of TurboTax and then it will connect (if you want) to the CRA web site and download all of the info from all of your tax documents for this year (T4, T4A, T3 etc) and put it into the proper place in TurboTax. It WILL do this correctly when you are filing a coupled return for husband and wife.
I do not use EasyStep mode.
In Forms mode it does NOT ask all the annoying questions. It will correctly bring forward your info from the previous year of TurboTax and then it will connect (if you want) to the CRA web site and download all of the info from all of your tax documents for this year (T4, T4A, T3 etc) and put it into the proper place in TurboTax. It WILL NOT do this correctly when you are filing a coupled return for husband and wife. It will only do this for the first person, either husband or wife.
The work-around the problem is to start your returns in EasyStep mode and after the CRA info has been correctly loaded then switch to forms mode.
Thank you for your feedback about our Auto-Fill. We will be looking into this.
I've been getting this message all morning and have tried two different browsers. There must be a more useful message to help understand and resolve the issue.
Please help as it is literally hours to the RRSP contribution deadline.
CRA opened the AFR and Netfile services back on Feb 22nd. please check this link on how to use the AFR option:
https://www.youtube.com/watch?v=dxf8Tffxmxo&feature=youtu.be
I hope this was helpful
I tried to use Auto-Fill to import my T4, T3 and T5 slips which show within my CRA portal but nothing gets imported in!!! Why?!?!
As per the Canada Revenue Agency link below, due to systems maintenance, the following services will be temporarily unavailable.
If you wish to contact them please follow our TurboTax FAQ link below.
How do I contact the Canada Revenue Agency (CRA)?
Thank you for your patience.
I'm having that problem too turbotax and cra are useless to help
Again downloading info from CRA doesn't work... I get message:
| Error 401--Unauthorized |
| From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.2 401 Unauthorized The request requires user authentication. The response MUST include a WWW-Authenticate header field (section 14.46) containing a challenge applicable to the requested resource. The client MAY repeat the request with a suitable Authorization header field (section 14.8). If the request already included Authorization credentials, then the 401 response indicates that authorization has been refused for those credentials. If the 401 response contains the same challenge as the prior response, and the user agent has already attempted authentication at least once, then the user SHOULD be presented the entity that was given in the response, since that entity MAY include relevant diagnostic information. HTTP access authentication is explained in section 11. |
When you will update your income tax product for down loading of return from CRA
When you will update your income tax product for down loading of return from CRA
As per the Canada Revenue Agency, they are currently shut down for its annual maintenance to prepare for the 2022 tax filing year, they remind you that Auto-Fill My Return (AFR) is not fully functional until March 15, 2023. You may be able to use the service by February 20th, 2023, but they still may not have all the slips online.
Thank you for your patience.
"When I try to use Auto-Fill (something I've done for years now), although everything on the CRA login went well, I am told by TurboTax that "we ran into an issue trying to get your tax info" and am given options to "Try Again" or "Skip Auto-Fill My Return". This is a problem which was noted in 2019. The same issue persists for the 2022 taxation year even though CRA is available now (February 20, 2023) for autofill. The information appears to download from CRA but, at the TurboTax end, there is a message that there was a problem downloading.
its not the CRA that is not working for me. it is the Revenue QUebec. how do I fix that?