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New Member
posted Oct 30, 2019 1:37:53 PM

Bought the disc at staples; I had trouble transferring last year's info so switched to on-line version and completed my return. I have the serial number but can't use it?

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1 Best answer
New Member
Oct 30, 2019 1:37:54 PM

Unfortunately, a CD/download purchase is not transferable to the online edition.

If you decide to stick with the online version, here's how to get a refund on the CD/download edition: https://turbotax.community.intuit.ca/replies/2647900

1 Replies
New Member
Oct 30, 2019 1:37:54 PM

Unfortunately, a CD/download purchase is not transferable to the online edition.

If you decide to stick with the online version, here's how to get a refund on the CD/download edition: https://turbotax.community.intuit.ca/replies/2647900