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New Member
posted Jun 20, 2021 5:12:43 PM

Can I change my expert package to basic package?

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1 Replies
Level 6
Jul 24, 2021 12:49:09 PM

You cannot change the type of a return that has already been started. However, you are able to start a new return on your account instead. This will allow you to pick the product type of the new return that you are looking for. To do this follow these steps:

  1. Log into your account.

  2. Click the Tools menu option at the top right of the screen.

  3. Click on the Return Manager option under Tools.

  4. Click the Create a New Return button at the bottom of the popped up window.

  5. You should be presented with a product selector at this point.

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