Can I use the key from standard version for online version?

Hi,

I purchased standard version from costco, but it requires win 11, I only have PC with win 10 at home.

I am wondering if the software doesn't work on win 10, can I use the same key for online version?

Thank you

615

1 Best answer

Moderator

Feb 2, 2026 12:39:30 PM

TurboTax Canada Desktop version can be installed on Windows 10, but we recommend using Windows 11.

You cannot use the same license code to switch to the DIY/online version.

If the product does not work or activates within 60 days of purchase, you may request a refund and purchase the DIY/Online version if necessary.

How do I get a refund for a TurboTax product?

Thank you for choosing TurboTax.

Moderator

Feb 2, 2026 12:39:30 PM

TurboTax Canada Desktop version can be installed on Windows 10, but we recommend using Windows 11.

You cannot use the same license code to switch to the DIY/online version.

If the product does not work or activates within 60 days of purchase, you may request a refund and purchase the DIY/Online version if necessary.

Thank you for choosing TurboTax.

New Member

Feb 2, 2026 12:55:51 PM

Thanks a lot for letting me know!

Moderator

Feb 2, 2026 12:59:03 PM

You're welcome!