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Returning Member
posted Feb 19, 2022 6:34:33 AM

Can not use turbo tax locked sign on all steps?

can not enter information locked

0 4 839
4 Replies
Moderator
Feb 19, 2022 10:53:36 AM

Are you using TurboTax CD/Download or TurboTax Online?

Returning Member
Feb 19, 2022 12:02:58 PM

Download

Thanks

Moderator
Feb 19, 2022 4:39:42 PM

Please try clicking on the "Continue" button in the bottom right until you reach the "Income & Expenses" section. Everything should unlock at that point.

 

If you are still not able to resolve this issue, please contact our phone support team. You can use the form on this page to get the right phone number to call: TurboTax Contact Us

 

Returning Member
Feb 22, 2022 6:09:30 AM

The suggestion of pressing the continue button seems to have worked  Thanks