Can somebody help me fix this problem: bought your software from Costco , and about to start preparing my returns, the system is telling me to pay?

[TurboTaxSusan]

Did you activate your TurboTax Online purchase before starting your return? If not, you should be able to put in your activation code in the “Coupon Code” box and click “Apply Code” to use the code. Your activation code can be found under the scratch off section on the card included in the box.

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