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New Member
posted Oct 30, 2019 7:40:58 PM

Can't enter installation key and no drop down help menu? turbo basic

i tried to download turbo basic which i bought but there's no place to enter installation key

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1 Replies
Level 13
Oct 30, 2019 7:41:00 PM

I'm sorry you are having download issues. 

Can you please uninstall the original version, reboot your computer and use this link to download: https://turbotax.intuit.ca/product/download/index.jsp .  It will prompt you for the IKC (21digits).

Furthermore, (if needed) please feel free to call our support team for personal assistance following instructions below:

I want to talk to someone. How do I phone you?
https://turbotax.community.intuit.ca/replies/3152013