Hello, I am encountering an issue when trying to login to my account and receiving the following error message:
"This should not have happened. Don't worry - your data has been saved. Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it. Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it. Please check back again soon. We should resolve this quickly. You can also contact our support team at https://support.turbotax.intuit.ca/contact/ Thanks for your patience, The TurboTax Team."
I have already tried logging in using different browsers (Chrome, Firefox, Safari, and Edge) on both mobile and desktop. Additionally, I cleared my cache and cookies, and even reset my browsers, but the issue persists.
Could you please provide assistance in resolving this problem? I need access as soon as possible.
Thank you!
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:
During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.