Can't update my TurboTax 2020

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Logan003
Returning Member

Can't update my TurboTax 2020

When I open Turbo Tax it is informing me that there is an update.  I select "yes" to update but then I get an error stating that:

"Windows cannot find 'C:\Users\user\Documents\TurboTax\2020\Resource\ttdownload.exe'.  Make sure you typed the name correctly, and then try again."

I actually did a search on my computer hoping it may be in a different folder but it is no where to be found.

Shouldn't this file be there from when I downloaded TurboTax?  I have been using TurboTax for more than 10 years and have never run this issue.

 

How do I resolve this issue?

2 Replies
TurboTaxSusan
Moderator

Can't update my TurboTax 2020

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of you saved returns.

 

This FAQ tells you how to uninstall TurboTax CD/Download: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-...

 

This FAQ tells you how to install TurboTax CD/Download: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-fo...

 

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/

Logan003
Returning Member

Can't update my TurboTax 2020

Reinstalling seems to have worked.  Thanks

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