Please go through the “My Info” part of the interview and make sure all the questions have been answered, and that they are answered correctly. Same thing when you go through the NETFILE process – start from the review if you didn’t do it previously.
You can also review the NETFILE eligibility rules to see if you qualify: https://turbotax.community.intuit.ca/replies/2647669
Message received when trying to NETFILE:" We're sorry but CRA unable to accept NETFILE return'
Have filed in previous years and completed all info correctly. Tried twice with same message
I'm also getting the same error too, and I've used Turbo Tax the last few years with no issue.
I have gone through "my Info" and the Netfile process. CRA still will not accept nettle from Turbotax. I f have nettled through turbotax for a number of years.
Same issue here. Worried that what appears to be a TurboTax problem may result in being "locked out" by CRA.
Looks like Turbo Tax is going down, It takes for ever to get in touch with someone there!!! I spoke to a person yesterday about this issue, He wasn't much help at all, I wont be buying Turbo Tax any longer!! Good luck people.
Here is what I think is happening. I found somewhere on the turbo tax site that the CRA is available for 21 hours/day and down 3 for “servicing”. The turbo tax site does not indicate which 3 hours the CRA site is down. I waited overnight and was able to efile the following morning.
Turbo tax should indicate on it’s site that this is what is happening if it is indeed the case. As well, a one hour wait to talk to customer service about any issue is not acceptable. Very poor customer service!
TurboTax 2023 NETFILE was not accepted by the CRA after multiple tries despite selecting Make changes as outlined by the CRA above
@Davesinsidney What is the exact error message that you are getting?
Are you using TurboTax CD/Download or TurboTax Online?
I am using TurboTax Download and get the following message:
Your federal return was not accepted by the CRA
One or more entries in your tax return require correction. The data entered is either invalid, or mandatory information is missing. If you are unable to resolve the issues, please contact your software provider.
You can:
O Make the changes to your tax return as outlined above. Then go to "Print and File" tab to submit your return with NETFILE.
I have repeatedly selected this option without success getting the same message
@Davesinsidney Please go back to Introduction/Profile section at the start of your return and make sure you have filled out and answered everything correctly.
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608
I am having the same problem. I did two returns in March with no problem. Now I am doing it for two more people and for both of them I am getting that same message. The Quebec one went through with no problem for both, but the CRA gives that same message for both returns. I have gone back to the introduction/profile page for both. There are no errors and nothing is skipped that I could see. Why is this happening now? I called that number but all I get is an automated response that does not help.
To contact them, please follow this link: Contact Us. When the message asks if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not reached, please ask for an escalation to investigate the issue.
Thank you for choosing TurboTax.