Are you using TurboTax CD/Download or TurboTax Online?
Here are some steps you can take to troubleshoot the issue:
Thank you for choosing TurboTax.
@Pxc172 Please make sure your software is updated. You may need to uninstall and reinstall it. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.