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Returning Member
posted Mar 6, 2024 2:52:52 PM

CD Standard version will not open after installation is complete?

Installed 2023 Standard off CD and completed update.  Program does not start post update. Window opens white and blank.  Why won't it install?

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4 Replies
Moderator
Mar 6, 2024 3:02:32 PM

Please uninstall it and then use the download from our website to reinstall it. You can download TurboTax from here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...

Returning Member
Mar 6, 2024 3:19:00 PM

Uninstalled CD version and installed download version from link.  Program still will not open.  

Returning Member
Mar 6, 2024 3:42:39 PM

Do you have any other suggestions?

Moderator
Mar 6, 2024 4:51:36 PM

Please try running the program as an Administrator. To do this, right click on the program icon. In Windows 11, you may need to click on "Show More Options" to see the option.

 

You can also just try moving your mouse pointer around in the white box. You might be able to find the spot where the licence goes and enter it that way.