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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

I agree. It doesn't make sense to have to reduce the font size when the original setting worked to do the entire tax return up to that point! Thank you for your suggestion, it worked for me.
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

It's all very well to say reduce the font size - how do I do this?
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

Come on Turbo Tax! Fix this.
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

click adjust contrast at the top and then you would click on the - button to reduce. 🙂
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

I am in internet explorer and I cannot scroll  down to enter my visa information to make payment.

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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

Click the Contrast Button at the top of the TurboTax Screen. Once there, make your fonts smaller by using the Ctrl - keys.
Then see if the field is visible.
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

I had the same problem with Firefox and had success by reducing the font size on the browser.
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

it worked for me too
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

someone suggested going to internet explorer instead of chrome. worked for me
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New Member

The buttons in the Service Fee Due window are not active and I cannot pay. What do i need to do so i can proceed and file?

We are using a Mac - an  important part of the puzzle i forgot to state. We rebooted and everything good. Tx