Tax for free is for simple returns and covers many common tax situations, including:
Income, credits, and deductions not listed above aren’t covered by TurboTax Free this year. Visit our online tax software page to see the available options for more complex returns.
Since your daughter 25 or younger, for $15 or file her 2023 tax return for free using any TurboTax Online product by using this link: Who can file for free using TurboTax?
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This was not the issue.
It appears that the issue was that I had purchased deluxe for myself and my husband and had it installed. As a result it forced me to use one of those returns even though it was not required. I ended up having to create another Turbo Tax account to do hers but was unable to transfer information from her last return to this years.
I also helped a friend with her son's filing (student with less than $10k in earnings) but because we wanted to report a small cash job ($500) it defaulted to a self-employment return and forced me to use a deluxe return as well.
It really seems the TurboTax is nickel and diming more this year than ever for low-income filers. I will have to re-evaluate the software I choose for next year.
These issues definitely need to be addressed.
This year with TurboTax anyone under 25 can Get taxes done with expert help—for $15 or less.
This should be reflected on the payment page before filing. In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.
Thank you for choosing TurboTax.