TurboTax sends a nice "Your NETFILE confirmation" email to the taxpayer when you NetFile the return. This is particularly helpful when you are preparing returns for others. However, in one of my family returns the email address used is more than 2 years old and obsolete and needs to be updated. Note that this is not the address being submitted in the return, but comes from TurboTax's own data. It appears that this is being brought forward from prior years but is not shown to confirm or change when starting the profile in EasyStep.
How do you update this TurboTax address?
I called support but they seemed very confused about the issue and after nearly two hours the only thing we came up with is to enter the email address in Introduction/Personal Info. I thought this had been done but the email address field was blank. It was suggested that this address will then be carried forward to a future year.
It is very frustrating that TurboTax claims they can't correct these email addresses as this is potentially a security breach if your NetFile Confirmation number is being sent to the wrong email address.
We appreciate your feedback; it's important to us. The email goes to the account holder's email, not to the other taxpayer's email, for the return you are filing for, as you are using a personal tax software. We do have other products like Profile for professional use so they can EFILE the returns.
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