I have paid and received the order receipt, when i get back to my file and ready to be sent out,it still ask me to provide credit card information

[TurboTaxTara]

Did you pay directly in your TurboTax return or did you purchase a pre-payment code through an email promotion?

If you purchased a pre-payment code, here's how to apply the code you got in your email receipt to your return: https://turbotax.community.intuit.ca/replies/2648021

If you paid in your TurboTax return, please give us a call: https://turbotax.community.intuit.ca/replies/3152013

[ds4]

Hi @TurboTaxTara,

I've tried those steps, but can't proceed past the pop-up window asking for my activation code. I pre-paid and have an order receipt, but nothing I type in from the email is accepted by TurboTax. The only option TurboTax gives me is to pay again.

Thanks,

D

[TurboTaxBrenda1]

We would like to help you with this, can you please contact us through Facebook or Twitter private chat. 

[akajules1]

Please send me a receipt with the validation code for my recent purchase of 2021 [personal information removed]

[TurboTaxBrenda]

I have sent you an email to the email address associated with this account. 

[TurboTaxBrenda1]

The information was sent to you by email which is associated to this account.

Thank you for choosing TurboTax.