Double billing of tax return

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New Member

Double billing of tax return

Double charge 2017 return

7 Replies
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Moderator

Double billing of tax return

If you have been charged more than once for your return, please contact our phone support team for assistance.

https://turbotax.community.intuit.ca/replies/3152013

Highlighted
New Member

Double billing of tax return

I noticed I was double billed this month for TurboTax, and then checked 2019, also double billed, and worse in 2018 I was billed three times. When I tried to check my account online the I get server exception report below. The multiple billing problem seems to never go away and I'd like to cancel my account and be refunded for the three years of overcharges (6 x $31.23).  Will this ever get fixed?

My TurboTax Advantage Account

 

ype Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: atg.servlet.jsp.ContainerJspException: java.lang.NullPointerException
	org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:848)
	org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:781)
	org.apache.jsp.site_002dtemplates.include.account_002dautorenewal_jsp._jspService(account_002dautorenewal_jsp.java:205)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:322)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:249)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	atg.servlet.WrappingRequestDispatcher.include(WrappingRequestDispatcher.java:94)
	atg.servlet.ServletUtil.invokeInclude(ServletUtil.java:3552)
	atg.taglib.dspjsp.IncludeTag.doEndTag(IncludeTag.java:757)
	org.apache.jsp.site_002dtemplates.sam.Account_jsp._jspx_meth_dsp_005finclude_005f7(Account_jsp.java:3222)
	org.apache.jsp.site_002dtemplates.sam.Account_jsp._jspx_meth_dsp_005foparam_005f10(Account_jsp.java:3185)
	org.apache.jsp.site_002dtemplates.sam.Account_jsp._jspx_meth_dsp_005fdroplet_005f7(Account_jsp.java:3027)
	org.apache.jsp.site_002dtemplates.sam.Account_jsp._jspx_meth_intu_005fpage_005f0(Account_jsp.java:570)
	org.apache.jsp.site_002dtemplates.sam.Account_jsp._jspx_meth_dsp_005fpage_005f0(Account_jsp.java:286)
	org.apache.jsp.site_002dtemplates.sam.Account_jsp._jspService(Account_jsp.java:238)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

 

Highlighted
Moderator

Double billing of tax return

@rje2001 - as mentioned by TurboTaxJennifer in the previous post - please contact our care team for assistance with your multiple billing issues, they will be able to resolve this for you.

Highlighted
New Member

Double billing of tax return

I have paid twice for one service on my visa.  Please refund.

Highlighted
Moderator

Double billing of tax return

@3785Penny 

 

We're sorry to hear you are having this issue. To help you we will need more information. Therefore, could you please meet us by private message on Facebook or Twitter to see how we can help you further? 

 

Highlighted
New Member

Double billing of tax return

Hi there, 

I have been doubled billed for my 2019 tax return.  I Paid for the return in Feb 2020 and was charged again today.  Please contact me to sort this issue out. 

 

Highlighted
Moderator

Double billing of tax return

If you feel that you were double-billed, please contact customer service for assistance- https://turbotax.community.intuit.ca/community/product-information/help/contact-us/00/873707

 

Why am I being asked to pay twice?

https://turbotax.community.intuit.ca/community/after-you-file-questions/help/why-am-i-being-asked-to...