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New Member
posted May 11, 2020 6:12:26 PM

Download Problem

I purchased an upgrade from Deluxe to Business. When I select "View Download" I get the product i ordered listed but no blue download button. And, no instructions on how to download except push a button that isn't there. (

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3 Replies
Level 15
May 11, 2020 7:00:52 PM

You wrote:  "I purchased an upgrade from Deluxe to Business."

 

Did you mean an upgrade to Home and Business?   The Business Edition is for corporate returns, partnerships, multimember LLC, etc.  The personal product is called Home and Business.

 

If you are upgrading from Deluxe to Home and Business that's normally done from inside the software, so it's not clear what all you are doing.   But in any case, are you downloading here:

https://shopping.turbotax.intuit.com/app/downloads/

 

If you don't have the blue download button, see if using a different browser will resolve it.

New Member
May 12, 2020 6:10:34 AM

That was a great non-answer. Now, how about helping solve the problem?

Level 15
May 12, 2020 10:46:57 AM

@dridnouer wrote:

That was a great non-answer. Now, how about helping solve the problem?

Certainly.

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact