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New Member
posted Jun 29, 2024 11:27:04 AM

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

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4 Replies
Moderator
Jul 3, 2024 9:38:52 AM

It comes with a 16-digit code. If you purchased TurboTax software from a retailer you would find this code on a little card in the box that you would scratch off. 

 

Thank you for choosing TurboTax.

New Member
Jul 3, 2024 10:51:38 AM

I did purchase from a Retailer and I did find the code inside the box.  It is a thirteen(13) Digit Code and not a sixteen (16) digit code.  How do I exchange my thirteen(13) digit code and get a sixteen(16) digit one so I may complete the installation?

Moderator
Jul 3, 2024 12:20:59 PM

Please verify that you are looking at the right license code: Where is my TurboTax license code?

New Member
Jul 3, 2024 2:08:02 PM

It is not that difficult.  The Retail box contains the CD in a sleeve and the Card that has the Activation/License code on it clearly identified.  It states "Important! This is your license code:" then four(4) digits a hyphen then five(5) digits a hyphen and four(4) digits.  So how do I acquire a sixteen(16) digit License Code to use the software?