Filed through Royal Bank link for 20% discount ($1...

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ariellekeith
New Member

Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

Contacted customer service and the rep was unable to help me. She tried to point me back to Royal Bank. I have printed documentation from my return confirming charge was to be discounted to $15.99 but the full standard amount was charged to my card.
4 Replies
TurboTaxGinette
Moderator

Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

Sorry to hear you are having this problem. In order to help you with this, we will need more information.  Please contact us on Social media so we can help you further. You can find us on Facebook or Twitter

 

Thank you for using TurboTax.

ariellekeith
New Member

Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

Sorry I don't have access to Facebook or Twitter. This is why I called your toll-free number and spoke to a live human. Unfortunately she could not help me. If there is someone who can, please feel free to call me or email me at the coordinates on my Turbotax file. 

MaggieMay2
New Member

Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

I didn't realize that the 20% was for a specific URL, I was expecting that the discount would be applied when I used my VISA card. Is there any way I can get refunded for the amount I overpaid?

ariellekeith
New Member

Filed through Royal Bank link for 20% discount ($15.99). This was confirmed throughout the filing process but when payment was processed, charge was undiscounted: $19.99?

I used the URL and was still charged the undiscounted price. Raised this issue with Turbo Tax Canada and have not been contacted to resolve. Therefore I doubt you will be successful getting a refund. Suggest you go through your credit card company to dispute and cancel the charge completely. This is what I ended up doing. 

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