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New Member
posted Jan 26, 2024 5:11:00 AM

Getting errors when trying to add option of getting paid support for Trubotax This wasn't expected, but we're working on fixing it

0 9 379
9 Replies
Intuit Alumni
Jan 26, 2024 5:57:17 AM

Where are you getting this error? Is it possible to send us an image of what you see?

 

Thank you for choosing TurboTax.

New Member
Feb 28, 2025 10:31:07 AM

how to fix it this error Im tryied log out but still and waitig for next day still the same

This wasn't expected, but we're working on fixing it

Moderator
Feb 28, 2025 5:59:30 PM

@yna1977 When are you seeing this error? Is it during the review or somewhere else?

 

New Member
Mar 1, 2025 1:55:47 PM

I got this message first time when I tried to Netfile. Now is during or end of  the review.

Thanks

New Member
Mar 1, 2025 2:18:36 PM

This wasn't expected, but we're working on fixing it

Moderator
Mar 2, 2025 10:27:14 AM

@donnalhinchcliffe Where are you getting this error? Is it possible to send us an image of what you see?

 

New Member
Mar 2, 2025 1:09:02 PM

I get this message after I click review and continue. 

 

New Member
Mar 2, 2025 1:11:03 PM

I get to the part that says to file then it goes to review and then it says the error

New Member
Mar 2, 2025 1:14:54 PM

I get the same error when trying to file with cra. Never had these issues with turbo tax before.