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New Member
posted Oct 31, 2019 6:25:17 AM

Had a computer crash. I have backup of data files but not installer. Can I get a copy of the installer?

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1 Best answer
New Member
Oct 31, 2019 6:25:18 AM

I found I could download the installer again by following the instructions in the January notice that had the install key. Works as before.

3 Replies
New Member
Oct 31, 2019 6:25:18 AM

I found I could download the installer again by following the instructions in the January notice that had the install key. Works as before.

New Member
Apr 6, 2020 3:53:06 PM

Had a computer crash. I have backup of data files but not installer. Can I get a copy of the installer

Level 13
Apr 8, 2020 1:24:02 PM

Yes, we can send you the link and the installation code in order for you to install TurboTax on your new computer.  Please send us a private message to www.facebook.com/TurboTaxCanada so we can help you with this.