Had to get a turbotax escalation, was given a new rebate code so i didnt have to pay again and it won't work.

 You will need to contact us in order to have an agent help you with this code. Kindly call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/