How can I delete all the info i have enteredon my 2015 return and start over again?

gjshack · ‎October 29, 2019

I have made a mistake when entering my info and would like to dete everything and start over again. How do I do this.

IntuitJacquelyn · ‎October 29, 2019

Hello,

Sign into TurboTax Online.
Click Tools at the top of the screen.
Click Return Manager and then Create New Return. This starts a brand new return.

To avoid confusion, you may want to go there and also delete the return you started and no longer wanted to use.

Please post back if you have further questions.

Jacquelyn

View solution in original post

harleyishere · ‎October 29, 2019

cant find tools and want to start over,to many mistakes

Leeanne-TurboTax · ‎October 29, 2019

Good afternoon,
Thank you for your question. With TurboTax Free, you need to create another user id to start a new return.
https://turbotax.community.intuit.ca/questions/1346815-how-do-i-create-more-than-one-tax-return-usin...
Leeanne@TurboTax

IntuitJacquelyn · ‎October 29, 2019

Hello,

Sign into TurboTax Online.
Click Tools at the top of the screen.
Click Return Manager and then Create New Return. This starts a brand new return.

To avoid confusion, you may want to go there and also delete the return you started and no longer wanted to use.

Please post back if you have further questions.

Jacquelyn

View solution in original post

lcgibson · ‎October 29, 2019

It won't let me delete the one I no longer want. It says I can't delete an "active return". Any ideas on how to delete it?

cogiendogutico · ‎October 29, 2019

I don't have the Return Manager option under Tools!

chomsky72 · ‎October 29, 2019

It wasn't until I looked at the T1 return after I paid that I noticed the mistake in my spouses net income on page 1 of my return. There appears to be no way to change it now. Can I delete the return and create a new one to fix it without paying again to netfile? Thanks.

IntuitJacquelyn · ‎October 29, 2019

@lcgibson I believe it's saying that because you probably have that return open. Create a new return, make sure you're in that return, and then go back to the Return Manager and delete the one you want.

IntuitJacquelyn · ‎October 29, 2019

@cogiendogutico What product are you using? Only TurboTax Online has the Tools Manager. Here's instructions on how to create a new return for both Online and CD/Download: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Refund-Returns/Start-a-new-return/HOW25123.ht...

IntuitJacquelyn · ‎October 29, 2019

@chomsky72 Did you already NETFILE your spouse's return? If so, you'll need to amend the return (you can't re-NETFILE a corrected copy). Here's instructions on amending: https://support.turbotax.intuit.ca/turbotax/en-ca/faqs/Amend-my-tax-return/SLN50773.html

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How can I delete all the info i have enteredon my 2015 return and start over again?