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New Member

Hey folks - profile keeps loading and loading. Refreshing doesn't work. Can't access Help function. What's going on?

I have logged in, and am trying to get my taxes started as I do every year, but the profile keeps loading and loading. Refreshing or logging out and in again does not help. I can't access the Help function either. What's going on?

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Moderator

Hey folks - profile keeps loading and loading. Refreshing doesn't work. Can't access Help function. What's going on?

Please try clearing your browser cache: https://turbotax.community.intuit.ca/replies/2647843

If this doesn’t work, try using a different browser. If you are on a mobile device, please try using a laptop or a desktop computer. If you are still having problems, please contact our phone support as they will be better able to assist you (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013


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