New Member

posted Mar 13, 2024 1:40:27 PM

Hi, I already have an account unfortunately can't get thru the verification steps. I wanted the code sent to my phone but currently out of country and not same SIM card?

Should I create a new account then?

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1 Replies

Moderator

Mar 13, 2024 2:31:37 PM

If you have a Canadian/US address you can try using the Account Recovery form here: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/873777